Pickup & Delivery

There's options!

DIY pick up and returns at our Rancho Cordova storage unit are free of charge.

For an additional delivery fee, we will drop off at your event and collect when you’re done. We do not do set up at the event except for the snack machines, and floral walls. Items will need to be delivered to an area at your event that is convenient. Our driver will not deliver up or down stairs. Delivery will need to be in close proximity of the delivery truck. We will not drop off to the far end of a property or in areas we deem unsafe.

Upon pick up, we require that items be returned in the manner and location as to where they were originally dropped off. If we find rental items are not broken down and/or not placed in the same general area and same manner (Chairs folded, tables folded, stacked on dollies, etc.) as where they were originally delivered, a 25% inconvenience fee of the total amount of your order will be charged to your card on file.

No Show/Abandonment

Pickups: Not showing up on your scheduled day and time will result in the forfeiture of your deposit and rental fees. Rental equipment will be held for 30 minutes max. Please call if you’re running late so we can work something out.

For Deliveries: If our delivery team arrives at the event and is turned away, unable to access the site, or the client isn’t there to take delivery, our driver will wait a maximum of 15 to 20 minutes. At that point, we will consider this to be a no-show/abandonment. A restocking fee of $150 will be applied to the card on file. You are also agreeing to the forfeiture of the security deposit, the original rental fee and the original delivery fee. If you contact us late, we will attempt to accommodate a new delivery/pick up, but it will be subject to an additional $150 delivery fee.

Abandonment: If the rental equipment is dropped off at the event and the client subsequently abandons the venue without informing the rental company, the client assumes full financial responsibility for the replacement cost of the equipment.

Late Notice Rentals

If you need rental items short notice (within 2 weeks of event) and we can accommodate, we charge an additional rush service fee of $100. Deposit and full rental fee are due at time of booking. In the event of cancellation there will be no refunds.

Cancellations

30 Days Out: Full refund of the rental balance, and the security deposit.

7 to 29 Days Out: 50% refund of the rental balance and no refund of the security deposit.

Less Than 6 Days Out: No refund on rental balance or security deposit.

AA Event Rentals LLC is not responsible for delays, cancellations, or damages caused by events beyond its control, including acts of God, weather conditions, or government restrictions. No refunds will be given for less than six days notice as stated above.

Cleaning Fees

The renter agrees to return all equipment in the same condition as received, including being clean and free of debris. If the equipment is returned in a dirty or unsanitary condition, the renter may be charged a cleaning fee at the discretion of the company. These fees will come from your security deposit and if the security deposit doesn’t cover those fees then your card on file will be charged for the difference. You will receive an itemized breakdown of those fees. We charge an hourly rate cleaning fee based on the amount of time it takes to clean the item.

Security Deposits

A refundable security deposit equal to 30% of your total booking is required at the time of booking to reserve your rental. Reservations are not confirmed until the deposit has been received.

After your rental items have been returned, inventory counted, and inspected, your security deposit will be refunded to your original form of payment within 5 to 7 business days, provided all items are returned in their original condition and all inventory has been accounted for.

If any rental items are damaged, missing, or require replacement, the applicable repair or replacement cost will be deducted from your security deposit. If those costs exceed the amount of the deposit, we reserve the right to charge the card on file for the remaining balance. Customers will receive an itemized breakdown of any repair or replacement charges. A 20% restocking fee will also be applied to any items that require replacement.

MInium Orders

No order too small. At this time, NO minimum order. We are here for your event needs.